Contact Us
We're here from 9 am to 8 pm ET.
800.963.1778
About LUCENTIS Direct
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LUCENTIS Direct Flashcard.

At LUCENTIS Direct, it's about more than shipping out orders of LUCENTIS.
We're delivering friendly and personal service. Convenience. Quick ordering.
Easy-pay options. We can make acquiring LUCENTIS easier for practices like yours.

Program Description

  • Ordering with LUCENTIS Direct is fast and reliable. You can order by phone at 1-800-963-1778 or with an online ordering account
  • We ship insulated packages to you via UPS or FedEx, and any order placed before 7 PM ET is eligible for free next-day priority overnight shipping*†
  • There are 2 convenient payment options: electronic funds transfer or credit card
    (American Express®, MasterCard®, Visa®)
Considerations for Credit Card Purchases

LUCENTIS Direct will seek authorization, on order date, from the credit card company to charge funds against your credit card account. Although your credit card will not be charged for LUCENTIS Direct purchases for 60 days, your available credit will be temporarily reduced, per the particular credit card terms. Buyer will be contacted for electronic payment or alternate credit card if credit card provided at order fails to clear when charged. LUCENTIS Direct will diligently pursue buyers if payments are not made timely, including, where appropriate, submitting accounts to a third-party collection agency or taking legal action. Occasionally, credit card authorizations may not reflect actual purchase value. Your credit card will only be charged for the actual LUCENTIS that has been purchased and will be reflected on your invoice. Please feel free to contact LUCENTIS Direct at 1-800-963-1778 with any questions.

*Monday delivery is not available. Friday orders arrive on Tuesday. Saturday delivery is available upon request.
Genentech will replace any product damaged during shipment, free of charge, within 2 business days, provided that Genentech's Returns Policy Guidelines are met.